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Refund and Return Policy

Dear Customer

Play M8 offers a 14 days return policy, which means that all products purchased within 14 days, can be returned to us. The Warranty is 3 years on Gaming Desks and 2 Years on Gaming Chairs.

Read more below:

Return and Refund Policy:

You have 14 days of return right – which starts from the day you received the product.

In case of that you wat to do a return:  Then it is important that the packaging and product are in the same shape as you received it.

When Play M8 have received the goods back to our warehouse, we will inspect the product, and do a 100% refund – if the product are in good shape and condition.

We reserve the right to give a partial refund in cases when the product is not in an unused condition, is damaged or have missing parts not due to our error

If the product is not faulty,  the return shipping cost will fall on you. The return shipping cost is 45 EURO.

When everything is ready, Play M8 will arrange with DHL a pickup at your home address – when you are ready and home.

We recommend to use our DHL courier service to make sure that the package arrives safely to us so – and we can track the shipment.

Warranty Policy:

Play M8 Gaming – supports with 3 years of warranty on Gaming Desks and 2 Years of Warranty on Gaming and Console Chairs.

The Warranty covers any defects in any material based on normal use during from the date of purchase.

Please respect, that Play M8 Gaming – in first round, will try to correct the issue by replacing the faulty part.

If Play M8 Gaming cannot fix the problem in replacing the faulty part, we will replace your product with a new or refurbished replacement product.

We do not cover damages caused by aggressive behavior or malfunction.

To obtain your warranty right, you can contact us in the form below – and we will get back to you within 24 hours.

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Contact Play M8 Support

Mail

You are always welcome, to write to us: support@play-m8-gaming.com
(We answer within 24 hours)

Call us

Feel free to call us. +45 5051 0603. (We speak, scandinavian and English)

Chat

Contact us through the chat box on our webpage.

Our address

Play M8 Gaming, Kirstinehøj 38, 2770 Kastrup,
Denmark (VAT: 20256192)

Need Assistance?

If you dont want to call – or write us an email – then please fulfill the us below contact formular and we will contact you as soon as possible. 

Please ensure to add the following required details when contacting us: